The Immigration department in September last year phased out the old generation passports and rolled out the issuance of e-passport in four new locations across the country. The centers in Nakuru, Kisii, Eldoret and Embu were established to serve at least 1500 applicants, with the state aiming at strengthening its administrative systems and improve service delivery.
Interior Cabinet Secretary Fred Matiang’i has made it public that new passports applicants will wait for three days for their passports to be out, from the seven days waiting period they had to endure previously. Making the announcement while at Kisii Immigration office and the Civil Registration, Dr Matiang’i said there was no excuse why there should be delays in getting the new passports.
At the Birth and Deaths office, the CS confirmed that the same-day service policy is doing well and complaints by Kenyans on delays have abated.
He issued a stern warning to those trying to corrupt the system for their personal gains, assuring the public that the government will not put up with long queues and brokers in these offices as it is committed to streamlining the delivery of services and will not condone any mischief.