Following the spread of COVID-19 into Kenya, the Board and management of Equity Bank has welcomed the directives and advisories issued by the Government and CBK to cushion Kenyans from the social and economic impacts of coronavirus pandemic. In so doing the lender has announced measures designed to provide relief to members and Kenyans at large, with effect from 20th March 2020.
The bank has waived Mobile Banking Transaction Fees on a number of services up to 30th JUNE 2020. From now the services will be free. These services include all Equity to Equity Mobile bank transfers, all Bank to Mobile Wallet transfers, all Mobile Wallet to Bank transfers, customer Payments using Equity Cards, Mobile payments for Bills, Utilities, Shopping, Fuel, etc, mobile balance and limit enquiries
Short term Personal and Micro Loans will now be processed digitally on mobile and internet and credit cards. Credit limits for Personal and Micro customers will be pre-marked for easy and automatic access for existing account holders by 31st March 2020. For existing loan facilities, the bank has encouraged that customers who may require accommodation can engage them through their contact details, on email or speak to their Branch Managers and/or Relationship Managers.
New customers can now open digital accounts as the bank has activated digital account opening and management on their digital channels, including Mobile App and Internet. All Equity Debit and Prepaid cards (Visa and Mastercard) among other services are now contactless as customers can transact on ‘tap-and-go’. Equity has encouraged everyone to utilize their digital and online channels to enable them to access banking services 24 hours a day.