Mrs Judith Emmanuel, a Nigerian journalist boarded Kenya Airline flight on December 11, 2015 from the Jomo Kenyatta International Airport, Nairobi to Lagos Nigeria on flight NO. KQ 534 at least three years ago with her fellow Nigerians.
Upon arrival to her terminus at Muritala Muhammed Airport, Lagos on December 12, 2015, it was discovered that the excess luggage which she had boarded the flight with under her colleague’s name was missing. According to Mrs Emmanuel, the excess luggage which could not be weighed in her name was transferred to her Nigerian colleague who was also boarding the same plane to Lagos Nigeria.
“We immediately reported to the airline officials who assured us that the luggage would arrive safely and that there was no need to panic or raise alarm over the excess luggage,” Emmanuel said.
Her several attempts to recover the missing excess luggage bore no fruits. She said she was asked to report at Muritala Muhammed Airport, Lagos to check often to confirm the arrival of the excess luggage which proved abortive after reporting the matter orally to the officials of Kenya Airways.
“This position continued over a period of time prompting us to send an e-mail to one of the officials, Gachugi Keziah. She replied and assured that the issue of the missing excess luggage was being looked into and that sooner it would be resolved which I waited endlessly till date,” she said.
Frustrated Emmanuel has resorted to executing the power of an attorney granted to her, giving her the consent to pursue her claim demanding the sum of ( N100 million) Ksh 28 Million from Kenya Airways over missing luggage, which was lost in the airline’s plane
She said the missing goods, not limited to personal belongings, include: cameras, pieces of jewellery, artworks, shoes, handbags, perfumes and make-up kits. The others are phones, memory cards with events covered, and artifacts like elephant tusks from Uganda and office files.