During the Nation Leadership Forum whose theme was ‘Manufacturing Kenya’s Future’, manufacturers who are huge power consumers complained of unreliable and high power costs.
In a fast move to resolve the manufacturers’ grievances, Kenya Power is now on a bid to promote the manufacturing sector and encourage a 24-hour economy by enhancing service delivery to large power consumers.
The Company has now commenced on a customer engagement programme which will aid in identifying supply challenges and develop a resolution matrix that is tailor-made to address each customer’s concerns. This programme targets industrial and commercial consumers and it comprises of industrial visits, establishment of regional industry liaison office to enable coordinated & efficient response to customer issues, segmentation & grouping of customers into WhatsApp groups to encourage real time communication and incident management.
Kenya Power’s Managing Director & CEO Dr. Ken Tarus said yesterday in a meeting with premium customers metered at 66kV that it is in the company’s interest to provide reliable and competitively priced power. “We would like to thank our large power customers for the support this far. Moving forward, we have put in place some critical interventions to continuously improve our service delivery. We have a number of ongoing projects which upon completion will improve power supply,” added Dr. Tarus.
Through the introduction of a Time of Use Tariff on December which encourages more electricity uptake at off-peak hours, the company has been promoting a 24-hour manufacturing activity. This tariff was targeting huge power consumers.
The company looks forward to boosting power in Nairobi especially to Industrial area customers after the completion of a distribution substation that is currently under construction in Embakasi and which will pave way for evacuation of additional geothermal power.
To fulfill its strategy of quality power supply to the manufacturing and to reduce downtime caused by planned and unplanned outages, and increase productivity, the company will avail alternative supply points to large power customers.
Large power consumers account for about 60% of Kenya Power’s revenue from sale of electricity.