Safaricom to Temporarily Unavail Some Services On Sunday

Safaricom customer service

Telco giant Safaricom has announced that it will be carrying out planned system maintenance on Sunday. Between 2 am and 8 am, some of its services will not be available.

In a statement on its social media handles, the Safaricom said all airtime top-ups (including by M-Pesa), all product purchases including the purchase of data bundles, voice bundles and SMS bundles will be provisionally suspended. Safaricom customers will also not access Bonga point services including redemption of Bonga points, postpaid payments, all balance transfers, all airtime, data bundles and SMS balance inquiries.

“All calls, SMS services, M-Pesa internet and data shall remain available for the duration of maintenance. We are sorry for any inconveniences,” read an official statement to the public.

This announcement comes in a few days after Safaricom waived charged for Mpesa Transactions below Ksh 1000, in line with the government’s objective to promote cashless transactions as a preventive measure against coronavirus.

“The meeting follows the directive by President Uhuru Kenyatta to explore ways of deepening mobile money usage to reduce the risk of spreading the virus through the physical handling of cash. The President also directed that we consider reducing the cost of using mobile money during this period. In the meeting, it was agreed that all person-to-person transactions below KSh 1,000 shall be free. This means that from tomorrow morning M-Pesa users will be able to send any amount below KSh 1,000 for free over the next 90 days,” Safaricom CEO Michael Joseph said in a statement

Safaricom also increased transaction limit for mobile money to KSh 150,000 from KSh 70,000, to enable Kenyans to transact without many limitations during this pandemic.